Manhattan Home Design, a furniture firm specializing in mid-century modern-day and modern items, placements itself as a company of "affordable luxury." The company supplies a curated collection of furnishings, consisting of legendary reproductions and initial designs, intending to bring premium, fashionable items to a vast target market.
Brand Ideology and Products
The brand's core philosophy, as highlighted by CEO Becca Polak, is to give useful and fashionable furnishings that shapes the means people live. Polak, a previous business lawyer that acquired Manhattan Home Design in Might 2024, brings a concentrate on customer-centric service and top quality. The business's magazine consists of preferred things like the Mario Bellini Sofa and the Ducaroy Couch, typically made with high-end materials such as Italian leather and velvet.
Manhattan Home Design Reviews and the Sitejabber Experience
A comprehensive consider Manhattan Home Design Reviews from both the firm's internet site and independent review systems exposes a mixed image. The Sitejabber web site offers a particularly telling viewpoint, with an general ranking of 2.6 out of 5 celebrities, suggesting a pattern of customer frustration.
Positive Feedback:
Lots of consumers commend the visual and top quality of the furnishings, keeping in mind that pieces typically exceed expectations in regards to material and workmanship.
Some evaluations from the business's web site highlight products as "statement-making" and "exactly what I needed to draw the room together."
Older evaluations from third-party sites likewise point out favorable experiences with product quality and prompt delivery.
Unfavorable Responses:
Much more recent evaluations on independent sites like Sitejabber and Houzz paint a much less favorable picture, with frequent grievances concerning solution, worth, and deceptive marketing.
Typical issues highlighted on Sitejabber and various other systems include:
Poor customer care: Customers report a absence of interaction and difficulty resolving problems.
Deceptive methods: There are states of items being provided as "in stock" when they are not, in addition to a "bait and switch" strategy with furnishings high quality and sales.
Shipping and distribution concerns: Long hold-ups, unfulfilled orders, and harmed items upon arrival are often cited.
Problem with returns and reimbursements: Customers have reported considerable obstacles in obtaining reimbursements or replacements for damaged or poor-quality products.
Manhattan Home Design Becca Polak
Becca Polak is the CEO and owner of Manhattan Home Design. Her background remains in the company and legal world, and she got the business with the goal of enhancing the on the internet furniture purchasing experience. She is Manhattan Home Design likewise a contributor to the business's blog, where she discusses interior decoration fads and ideas. Her leadership is focused on curating classic, high-quality pieces and changing the firm's online reputation through a more customer-centric strategy.